WHAT IS REMOTE ACCESS?
In computer science,remote access is a type of connection that is made between two or more computers located at a distance between them by connecting them to each other normally through a computer network (LAN, WAN), such as through the Internet (remote connection), allowing more or less limited control of one of the two machines operating from one on the other. This is typically a feature for system administrators, thus contrasting with the typical direct access in which the IT operator and the user simply act directly on the machine.
HOW DO WE APPLY REMOTE ACCESS?
If you have multiple PCs at different points in your company or even in different places in the city or even anywhere in the world, you can remotely control them from a single interface using our solution: Hoplite.
WHERE DO WE APPLY REMOTE ACCESS?
The solutions hoplite offers are different based on customer demands.
However, we can start to observe some of these solutions: CONTROL REMOTO ACCESS, TECNICO SUPPORT AND PERSON SUPPORT.
LET'S DISCOVER TOGETHER SOME USE CASES WITH HOPLITE :
SYSTEMS FOR REMOTE ASSISTANCE
If you have multiple PCs at different points in your company or even in different places in the city or even anywhere in the world, you can remotely control them from a single interface using our solution: Hoplite makes it easy for you to access remote controlled access.
With Hoplite, you can control everything that happens on your computer’s desktop, with the ability to intervene by controlling your mouse and keyboard remotely. It can also be used only for sharing what happens on the screen (screen sharing).
If you need remote assistance or if you want to collaborate on-line remotely, but you’re in a physically different place, Hoplite is what you need.
With Hoplite, you can improve Customer Management and Support by assigning tickets and activities.
Our solution allows you to efficiently manage IT support and customer support, saving time and making your service more effective.
With Hoplite you can monitor, prioritize and resolve tickets,giving your customer an excellent service.
We provide continuous monitoring and assistance services in private and public structures and in a distributed way for home care.
Hoplite is a modular system, calibrated with sartorial precision, on the needs of the customer who can choose what functions it needs.
Our platform, via controlled remote access, is in fact composed of modules with different features. Modules can be assembled to form an organic set by managing the customer’s activities.
Each module has specific functionality. Thanks to a single interface, it can be used by every device (pc, smartphone, tablet) using confidential login credentials (username and password).